UK DELIVERY INFORMATION
Delivery Cost
Standard 2nd Class Shipping within the UK is free on orders over £35
Please see the table below for other shipping options and prices
| Service | Order Value | Delivery Charge | Estimated Delivery Time |
| Standard 2nd Class | Below £35 | £4.95 | (3-5 working Days) |
| Standard 2nd Class | £35 & Over | FREE | (3-5 working Days) |
| Express Tracked UK | Any | £8.95 | (1-3 working Days) |
We use Royal Mail services for the majority of our deliveries
Royal Mail Second Class delivery service can often be faster than stated in the table. While Second Class mail is frequently delivered within two – three days, these timelines are not guaranteed
Express Delivery is our only service that guarantees delivery, which is usually on the next working day. Please note that delivery timelines may vary for Northern Ireland, Scotland, the Channel Islands (Guernsey and Jersey), and the Isle of Man.
Additionally, please be aware that delivery timeframes begin from the date of dispatch, not from the moment the order is placed
If you require your package within a specific timeframe, please select the ‘UK Express Tracked Courier Service’. We use a variety of couriers for this service, depending on the destination.
Express service packages are typically delivered within 1-3 working days. The cost for Express delivery to most parts of the UK is £8.95 for small, lightweight parcels. If the package is exceptionally large or heavy, the cost will be more. We will contact you with a quote based on the specific parcel.
If you’d like to upgrade to this faster delivery service after placing your order, please contact us immediately by emailing hello@everythingeyes.co.uk or calling 01753 318 000. It is usually not possible to upgrade the delivery once your parcel has been picked and packed and already labelled.
If you’ve upgraded your delivery and haven’t received your order within 3 working days of this email, please contact us
If Express Delivery is delayed due to the courier, then a refund will be made between the cost of standard 2nd Class and Express Delivery Charge
Please note, a refund can not be given on standard delivery charges if the parcel is not received by the estimated delivery
We aim to despatch all orders received before the order cut off time of 4pm, on the same day (excluding Weekends and Public Bank Holidays)
Cut-Off Times: Orders placed after 4:00 PM (GMT) will be processed on the next working day. Orders placed on weekends or public holidays will also be processed on the following working day.
Occasionally an item will be out of stock. When that occurs, the order will leave us when the item is back in stock. We will contact you to inform you of out of stock items and expected despatch day
Please check your tracking to see the location of the parcel.
Contact us if the parcel appears lost or stuck somewhere or if it says it has been delivered but that you have not received it
Please note we are aware of instances where Royal Mail marks it as delivered, but in fact the parcel doesn’t get delivered until the next day. Contact us in the case of any discrepancy so we can aim to investigate in a timely manner
The majority of orders are delivered within a few days.
From time to time in certain areas, Royal Mail’s network is affected by staff shortages due to to illness, strikes or bad weather, this can lead to unexpected delays
Delays also occur during peak season eg Christmas, when the volume of parcels is much higher than the rest of the year
For Royal Mail service updates, please visit their website
If your tracking information shows that your package was delivered, but you have not received it, you must report this issue to our customer service team ASAP, the latest within 7 calendar days of the marked delivery date.
Why the 7-day matters:
Carrier Restrictions: Courier networks automatically archive GPS tracking routing details and delivery data after this time frame.
Investigation Window: Delivery drivers cannot accurately recall specific drop-offs or locate missing parcels beyond 7 days
**All the queries received after this time frame will be rejected, and no further action will be taken
Royal Mail will only consider a package lost after 10 working days from dispatch.
We are unable to re-send your package free of charge until this period has elapsed.
If you cannot wait, then we can re-despatch the receipt of a new order. If the original one is then delivered we can arrange collection and then will refund for the first order once the parcel is returned back to us
After 14 days, we can dispatch another order without further payment, or you can opt for a refund. Please note however that if the original parcel is then subsequently delivered to you, payment will need to be made should you wish to keep the goods. Alternatively the parcel may be returned to us- please contact us to arrange a return
It is the customers responsibility to input the correct address at the time of placing the order. Please check your order confirmation carefully and contact us immediately if any amendments need to be made. We can not make any changes once the parcel leaves our premises.
If the wrong address is entered and the parcel is sent to the wrong location, e.g. an old address, it is the customers responsibility to retrieve the parcel / arrange re-delivery. We can assist you in this by attempting to liaise with the person who does receive the parcel if they contact us, but if they do not contact us or co-operate, we are limited in what we can do.
It is the customers responsibility to input the correct address at the time of placing the order. Please check your order confirmation carefully and contact us immediately if any amendments need to be made. We can not make any changes once the parcel leaves our premises.
If the wrong address is entered and the parcel is sent to the wrong location, e.g. an old address, it is the customers responsibility to retrieve the parcel / arrange re-delivery. We can assist you in this by attempting to liaise with the person who does receive the parcel if they contact us, but if they do not contact us or co-operate, we are limited in what we can do.
Please call or Email for more assistance
Lines are open Mon-Fri 9am to 4.30pm