UK Delivery
Shipping within the UK is free on orders over £35
We use Royal Mail for the majority of our deliveries
Royal Mail’s First and Second Class delivery service can often be faster than stated in the table below First Class will often get delivered the next day and 2nd Class two days later, but these are NOT guaranteed time scales
Express Delivery is the only service that guarantees delivery, usually next working day.
Please note, a refund can not be given on standard delivery charges if the parcel is not received by the estimated delivery
If Express Delivery is delayed due to the courier, then a refund will be made between the cost of standard 2nd Class and Express Delivery Charge
We aim to despatch all orders received before 4 pm on the same day
Orders after 4pm will be processed the next working day
Occasionally an item will be out of stock.When that occurs, the order will leave us when the item is back in stock. We will contact you to inform you of any out of stock items and expected despatch day
All our parcels are sent via a tracked delivery service
You will receive a tracking number / link in your despatch email. Please regularly check this until you have received your parcel.
Please contact us if the parcel appears to have got stuck on its journey or if anything else seems amiss.
Any non-delivery must be reported within 14 days of our despatch email
Please contact us within 24 hours if the parcel shows as delivered, but you have not received it.
Parcels can sometimes be mis-delivered. Royal Mail can check the geographical location of the delivery and contact their operative, while it is still fresh in the post-persons memory to investigate and hopefully retrieve the parcel and re-deliver it correctly.
Yes we deliver to all BT Postcodes
Deliveries to NI may take longer than to the UK Mainland
No signature is required for parcels sent via the Standard 1st or 2nd Class
A signature is required for Express
Royal Mail will leave your parcel in your nominated safe place – You can add safe place instructions during checkout
Royal Mail also offers options to deliver to a neighbour or to a local Post Office.
Alternatively, you can choose a convenient delivery date
As soon as your tracking is live, you can update these preferences directly on Royal Mails website
Please check your tracking to see the location of the parcel.
Contact us if the parcel appears lost or stuck somewhere or if it says it has been delivered but that you have not received it
Please note we are aware of instances where Royal Mail marks it as delivered, but in fact the parcel doesn’t get delivered until the next day. Contact us in the case of any discrepancy so we can aim to investigate in a timely manner
**Please see our Delivery Page for further information on Delivery
International Delivery
The list of countries and what we can deliver to each country is affected by world events such as conflicts in the Middle East and Ukraine
In addition certain items are prohibited, depending on local country laws
Duties, Tariffs, Customs and Import Charges also prevent us from shipping Internationally to certain countries
We currently do not ship at all to the US due to un-predictable and large tariff fees
We do not currently ship to EU countries, but hope to offer it in the near future
**Please see our International Shipping Page for further information on Delivery
Products
Yes all our products are sourced directly from authorised manufacturers or licensed distributors
Eye and Lens Care Products come with batch numbers and expiry dates
In the unlikely event of a quality issue or adverse reaction, please retain the packaging / bottle as the manufacturer will need the batch number to investigate further
Without seeing you for a consultation, we can only give general advice
For specific tailored advice, please consult your optician or ophthalmologist
Each product’s expiry date is listed in the description. We aim to update this regularly, but occasionally the information may be out of date.
Please contact us if the expiry date in the description is showing as expired so that we can give yo the correct curent expiry.
Short expiry date items are clearly marked and are usually in our Sale section
Once opened, most eye drops should be used within 90 days (or as indicated on the packaging). Preservative-free single-dose vials should be used up on the day of opening. Any remaining solution should be discarded
Please see each products Patient Information Leaflet for more details
We offer both preservative-free and preserved formulations. Products labeled ‘Preservative-Free’ or ‘PF’ contain no preservatives and are ideal for sensitive eyes or frequent use. Check individual product pages for detailed ingredient lists.
Payment
We accept credit/debit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay, Google Pay) & Paypal Payments
Yes, all payment transactions are encrypted using 256-bit SSL encryption. We are PCI DSS compliant and never store your complete card details on our servers. Your financial information is always safe with us.
Returns & Refunds
Unopened and unused items can be returned to us within 28 days from the date of purchase for a refund or replacement.
** Please see Our Return & Refund Policy if you are buying in bulk **
For hygeine reasons certain items cannnot be returned. This will be secified in the product description.
Items must be returned complete with any original outer packaging and must be undamaged, unmarked and unopened with all security seals intact.
Opened or used products cannot be returned unless the product is faulty or broken.
Occasionally you may find that some products are not compatible or are ineffective for you. This does not constitute a fault on the part of the product and therefore unfortunately we cannot accept returns for this reason
Please note that only any original postage fees will be refunded along with any returned items. Return costs are not refundable unless the items were sent in error by us or are damaged or defective.
When you are returning a part of the order, if the order total goes below £35 – the outbound postage of £3.95 will be deducted from the refund amount as your order is no longer eligible for free shipping
For hygiene reasons Contact Lens cases and Removers are not returnable
You are strongly recommended to return items using a tracked delivery method to ensure they are not lost.
Please call or email a us before returning an item hello@everythingeyes.co.uk 01753 318 000.
Refunds will be processed within 7 days of the item being received in our offices. Please note however, that depending on your credit card issuer, it may take a little longer for the refund to show on your statement
**Please see our Return & Refunds Policy for further information on Delivery
Please call or Email for more assistance
Lines are open Mon-Fri 9am to 4.30pm