International Shipping

Availability

We ship to selected international destinations. Available countries and corresponding shipping rates are displayed at checkout. 

Delivery Timeframes: International delivery times vary based on the destination country, local postal services, and customs processing times. Estimated delivery is 5–15 working days, depending on the destination. All delivery times are estimates and are not guaranteed.

We currently do not ship at all to the US due to un-predictable and large tariff fees 

We do not currently ship to EU countries, but hope to offer it in the near future.

For orders delivered outside the United Kingdom: 

Customer Responsibility: Your order may be subject to import duties, taxes, VAT, or customs handling fees determined by your local customs authority. We have no control over these charges, and the customer is solely responsible for their payment. 

Refused Parcels: If a parcel is refused due to unpaid customs charges, we reserve the right to deduct the original shipping cost, return shipping fees, and any customs charges incurred from your final refund amount.

All delivery times provided are estimates only. We are not liable for transit delays caused by factors outside our reasonable control, including: 

  • Courier service disruptions, strikes, or industrial action. 
  • Severe weather conditions. 
  • Customs clearance delays. 
  • High seasonal demand (e.g. Black Friday, Christmas). 
  • Incorrect or incomplete delivery addresses. 

Once an order has been dispatched, legal responsibility for transit lies with the courier service. 

Accuracy: The customer is responsible for providing a complete, accurate delivery address, including the correct postcode and contact details. We are not liable for failed delivery attempts or misdelivery resulting from incorrect information provided by the customer. 

Returned Parcels: If a parcel is returned to us due to an incorrect address, delivery refusal, failure to collect, or multiple failed delivery attempts, we may deduct the original delivery charges, return postage fees, and re-dispatch costs (if applicable) from any refund issued.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details (where applicable). It is your responsibility to monitor tracking updates. If you do not receive this email, please inspect your spam or junk folder before contacting customer support.

Definition: A parcel is officially classified as lost after 28 working days for international deliveries. 
Claims Process: If you suspect your parcel is lost, please verify your tracking details, confirm your delivery address, and check with neighbours or designated safe places before contacting us with your order number. 
Resolution: We will initiate an investigation with the courier. Please note that we cannot issue refunds or replacements until the courier officially confirms the parcel as lost. Fraudulent claims will be reported to the relevant authorities.

If your order arrives damaged, incomplete, or tampered with, you must contact us within 48 hours of delivery. You will be required to provide: 
Clear photographs of the damaged item(s). 
Photographs of the outer packaging. 
A photograph of the shipping label. 
Failure to report damage within 48 hours may void your eligibility for a replacement or refund. 

If a parcel is returned to us as undeliverable (due to an incorrect address, delivery refusal, failure to collect, or unpaid customs charges), we reserve the right to deduct original shipping costs, return shipping fees, and administrative handling charges from your refund. Re-delivery will require additional payment.

Certain products may be restricted in specific countries due to local regulations (e.g. liquids, medical products). If we are unable to ship an item in your order, we will contact you immediately and issue a full refund for the non-dispatchable goods.

Risk of damage to, or loss of, the goods passes to you at the time of delivery. Ownership of the goods will only transfer to you once we have received full payment for the products and the items have been successfully delivered to your specified address. 

We have temporarily suspended orders from the US. This is due to new, unexpectedly high tariff charges imposed by US Customs, which significantly exceed the advertised 10% UK/US tariff rate. We are actively investigating these charges and will resume US orders as soon as we have a clear understanding of the situation.

Please call or Email for more assistance

Lines are open Mon-Fri 9am to 4.30pm

Contact Us 01753 318 000